AUBREEVISION - Observations from the far side of the dial

A standout shift at work today. A Cranky McCrotchety came in and I was so proud of the way I handled the situation. Her behaviour was antagonistic from the get-go - but I suppressed the urge to bite back, doled out some verbal sugar and ultimately connected with her. She confessed that she was having a bad week; I set up her membership and helped her out on the gym equipment, and by the time she left she was smiling, declared me a great instructor and said the visit was the highlight of her week. It was certainly a strong contender for mine - I'm naturally shy and generally crumble under confrontation, so the incident was a kick-ass confidence booster.

I feel an affirmation coming on:

I am a good employee. I can win friends and influence people. I can turn frowns upside down. And gosh darn it, I am a great instructor!